What are we supposed to improve in Startupr? Suggestion from our customer

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I am interested in starting a company in hong kong
[You are now in charge of this chat (type 'help' for commands)] [10/5/2012 9:00:12 PM] Visitor 1: Just going through the fees

Visitor 1
[10/5/2012 9:00:12 PM] Carmen: hello
[10/5/2012 9:00:16 PM] Carmen: 0) Hong Kong Government – 320 US$ (for incorporation and business license)
1) Startupr Incorporation – 59 US$
2) Registered address 75 US$
3) Startupr as a Agent/secretary – 75 US$
4) Annual Return and postal – 50 US$ + 55 US$ (gov fees of 25 US$ included)
5) Certified copy of Documents – 125 US$ + 95 US$ ( You will need it in order to open up a bank account in HSBC)
6) Bank Account opening in HSBC 45 US$
Total: 899 USD ( however you can customize your order)
[10/5/2012 9:00:18 PM] Carmen: fees
[10/5/2012 9:01:25 PM] Visitor 1: Thanks
[10/5/2012 9:02:05 PM] Carmen: info@startupr.com
[10/5/2012 9:02:09 PM] Carmen: if you need more info
[10/5/2012 9:02:46 PM] Visitor 1: Ok i will read a bit, and contact you
[10/5/2012 9:03:04 PM] Carmen: no problem
[10/5/2012 9:03:07 PM] Carmen: any time
[10/5/2012 9:03:08 PM] Carmen: ….
[10/5/2012 9:03:12 PM] Carmen: I have alrady
[10/5/2012 9:03:13 PM] Carmen: 9pm
[10/5/2012 9:03:15 PM] Carmen: in HK
[10/5/2012 9:03:19 PM] Carmen: I will response
[10/5/2012 9:03:25 PM] Carmen: email tomorrow
[10/5/2012 9:03:31 PM] Carmen: if you don’t mind
[10/5/2012 9:03:47 PM] Visitor 1: i am actually mostly interested of the annual fees… The formation price is not an issue
[10/5/2012 9:04:10 PM] Visitor 1: ok, it is 8 pm for me too
[10/5/2012 9:04:11 PM] Carmen: annual fees…
[10/5/2012 9:04:25 PM] Carmen: 2) Registered address 75 US$
3) Startupr as a Agent/secretary – 75 US$
4) Annual Return and postal – 50 US$ + 55 US$ (gov fees of 25 US$ included)
[10/5/2012 9:05:39 PM] Visitor 1: great to have a fast and personal response :)
[10/5/2012 9:06:12 PM] Visitor 1: i sent few mails to other companies and just got automatic replies
[10/5/2012 9:06:49 PM] Carmen: :)
[10/5/2012 9:06:50 PM] Carmen: hmmm
[10/5/2012 9:06:53 PM] Carmen: well,
[10/5/2012 9:07:00 PM] Carmen: the customer is the KEY!!!!